A window appointment is a flexible appointment made within the 3 hour time-slot you choose. For example if you choose our morning window at 8:00 am your delivery could happen at any time between 8:00 am and 11:00 am. It is more the more cost effective option.
You can request our staff to leave or pick-up your items from a designated area around your house at the time of booking. For drop-offs please make sure you have made the payment online before the appointment, if we haven’t received payment delivery cannot be made and a redelivery fee of $15.00 will apply.
Standard turnaround time for regular alterations is 1-7 days, bridal alterations 2-4 weeks and standard pants shortening or other minor adjustments 30 minutes in-store service (Monday-Friday). We are always happy to offer an express service whenever possible upon request.
For general dry cleaning we take 24-48 hours. Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order. We are always happy to offer an express service whenever possible upon request.
Customers can find our extremely competitive prices on our Price List page of the website. If you are after a service that is not listed, please feel free to email us for a free no obligation quote.
Our prices are very competitive, you can view our price list by clicking here. We believe in high quality services and affordable prices.
Yes, our tailors specialise in wedding dress alterations. We have experience working on many different styles and fabrics with happy customers from all over Canberra.
Yes, we have tailors specialising in suit alterations, and provide suit alteration services to some of the top Australian fashion brands.
No, we do not require appointments for in-store visits. However, we highly recommend you do so for bridal alterations to ensure our bridal experts are present at the studio when you come in.
We recommend you bring the shoes that go with any outfit which needs to be shortened.
Yes, we offer account based alterations/dry cleaning services to some of the top Australian brands and companies.
There is an existing 25% discount for dry cleaning orders of 3 garments or more. For bulk alteration orders please contact our team to discuss options and possibilities. We also offer a 10% senior citizens discount.
Yes, you can earn points every time you place an order with us. Your receipt will show the total amount of reward points earned which you will be able to redeem at any time towards your next order.
We are more than happy to work with our customers from rural areas in organising postage of already pinned garments (by client) and posting items back after alterations.
The quickest and easiest form of contact is via our contact form at the bottom of our website or e-mail to firstname.lastname@example.org
We are located on the second floor of Belconnen Westfield in Canberra, near Kmart and the Post Office (directly next to Angus & Coote).
Our mobile service is a pick-up and delivery service for both alterations and dry cleaning. We can pick up and deliver your items to your chosen location whether that is your house, office/work or hotel.
Our mobile service is especially designed for the convenience of our busy/working clients who usually don’t have time during business hours and also senior citizens or clients with special needs. It is also very convenient for bridal alterations saving you the hassle of bringing your bridal gown to the shopping center and the bridal party who can have their alterations done all at the same time at home.
You can book online by clicking on the “Book a Pick Up Now” button on our menu or homepage.
Currently we only cover the Canberra and Queanbeyan regions for our mobile services.
Our mobile service prices are the same as in-store prices. Only there is a $15.00 travel fee if your order is under $50.00 or the difference to bring the total to $50.00, whichever costs you less. Orders can be a combination of alterations and dry cleaning. Customers can find our extremely competitive prices on our Price List page of the website.
We are always happy to provide special request quotes via email or our contact form. Please mention the service you are after and when possible attach photos of the garment for a more accurate quote.
There is a $15.00 travel fee if your order is under $50.00 or the difference to make the order to $50.00, whichever costs you less. All orders can be a combination of alterations and dry cleaning.
Our turnaround time-frame for standard alterations is 3-7 days, bridal alterations 2-4 weeks and for general dry cleaning 24- 48 hours. (Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order).
We are always happy to offer express service when available and upon request at no extra charge* (excluding dry cleaning same day services). Your convenience and urgency matters are our priority.
We are available Monday-Saturday from 6:00 am to 10:00 pm.
Invoices can be paid online before delivery or at the drop off time via Eftpos/Card or Cash.
Yes, as long as the pick-ups are in the morning and only for standard dry-cleaning and alterations. There is a $20.00 express fee.
Garments with difficult stains, needing special cleaning/care and major alterations may not be possible.
Yes, you can book a regular appointment on our website and then speak to the staff member at your initial appointment for rescheduling a recurring weekly/fortnightly or monthly pick-up appointment.