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Frequently Asked Questions

General FAQs

What are your alterations turnaround times?

Standard turnaround time for regular alterations is 1-7 days, bridal alterations 2-4 weeks and standard pants shortening or other minor adjustments 30 minutes in-store service (Monday-Friday). We are always happy to offer an express service whenever possible upon request.

What is your dry cleaning turnaround time?

For general dry cleaning we take 24-48 hours. Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order. We are always happy to offer an express service whenever possible upon request.

How much do your services cost?

Customers can find our extremely competitive prices on our Price List page of the website. If you are after a service that is not listed, please feel free to email us for a free no obligation quote.

How are Opal Alteration’s prices compared to other local dry cleaners/alterations?

Our prices are very competitive, you can view our price list by clicking here. We believe in high quality services and affordable prices.

Are your tailors experienced in bridal alterations?

Yes, our tailors specialise in wedding dress alterations. We have experience working on many different styles and fabrics with happy customers from all over Canberra.

Are your tailors experienced in Suit alterations?

Yes, we have tailors specialising in suit alterations, and provide suit alteration services to some of the top Australian fashion brands.

Do we need to book appointments to come to the store?

No, we do not require appointments for in-store visits. However, we highly recommend you do so for bridal alterations to ensure our bridal experts are present at the studio when you come in.

What do we need to bring to appointments/fittings?

We recommend you bring the shoes that go with any outfit which needs to be shortened.

Do you offer alteration services to fashion stores and corporations?

Yes, we offer account based alterations/dry cleaning services to some of the top Australian brands and companies.

Do you offer any discount for bulk orders?

There is an existing 25% discount for dry cleaning orders of 3 garments or more. For bulk alteration orders please contact our team to discuss options and possibilities. We also offer a 10% senior citizens discount.

Do you have a loyalty reward program?

Yes, you can earn points every time you place an order with us. Your receipt will show the total amount of reward points earned which you will be able to redeem at any time towards your next order.

Do you offer alterations services to rural areas?

We are more than happy to work with our customers from rural areas in organising postage of already pinned garments (by client) and posting items back after alterations.

What is the best form of contact with our team?

The quickest and easiest form of contact is via our contact form at the bottom of our website or e-mail to info@opalalterations.com.au

Where is your studio located?

We are located on the second floor of Belconnen Westfield in Canberra, near Kmart and the Post Office (directly next to Angus & Coote).

Mobile Service FAQs

What is the mobile service?

Our mobile service is a pick-up and delivery service for both alterations and dry cleaning. We can pick up and deliver your items to your chosen location whether that is your house, office/work or hotel.

Why should you use our mobile service?

Our mobile service is especially designed for the convenience of our busy/working clients who usually don’t have time during business hours and also senior citizens or clients with special needs. It is also very convenient for bridal alterations saving you the hassle of bringing your bridal gown to the shopping center and the bridal party who can have their alterations done all at the same time at home.

How do we make appointments for pick-ups?

You can book online by clicking on the “Book a Pick Up Now” button on our menu or homepage.

What areas do you cover?

Currently we only cover the Canberra and Queanbeyan regions for our mobile services.

How much do your mobile services cost?

Our mobile service prices are the same as in-store prices. Only there is a $15.00 travel fee if your order is under $50.00 or the difference to bring the total to $50.00, whichever costs you less. Orders can be a combination of alterations and dry cleaning. Customers can find our extremely competitive prices on our Price List page of the website.

What if we can't find a price for a particular service?

We are always happy to provide special request quotes via email or our contact form. Please mention the service you are after and when possible attach photos of the garment for a more accurate quote.

Are there any extra costs for pick up and drop off?

There is a $15.00 travel fee if your order is under $50.00 or the difference to make the order to $50.00, whichever costs you less. All orders can be a combination of alterations and dry cleaning.

How long do your services take?

Our turnaround time-frame for standard alterations is 3-7 days, bridal alterations 2-4 weeks and for general dry cleaning 24- 48 hours. (Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order).
We are always happy to offer express service when available and upon request at no extra charge* (excluding dry cleaning same day services). Your convenience and urgency matters are our priority.

What times are your mobile services available?

We are available Monday-Saturday from 6:00 am to 10:00 pm.

How and when do we pay?

Invoices can be paid online before delivery or at the drop off time via Eftpos/Card or Cash.

Do you offer same day services?

Yes, as long as the pick-ups are in the morning and only for standard dry-cleaning and alterations. There is a $20.00 express fee.
Garments with difficult stains, needing special cleaning/care and major alterations may not be possible.

Can we organise regular pick-ups?

Yes, you can book a regular appointment on our website and then speak to the staff member at your initial appointment for rescheduling a recurring weekly/fortnightly or monthly pick-up appointment.

Terms & conditions

  • Pricing - Our mobile service prices are the same as in-store prices. However there is a $15.00 travel fee if your order is under $50.00 or the difference to bring the total to $50.00, whichever costs you less. Orders can be a combination of alterations and dry cleaning. Click Here to see our extremely competitive prices.
  • Quotes - You can always Contact us for quotes on orders you are not sure about.
  • Payment - Invoices can be paid online before delivery or at the drop off time via Eftpos/Card or Cash to ensure customer satisfaction.
  • Quality 100% Guaranteed - Opal is the highest rated Alterations and Drycleaning service provider in Canberra, customer satisfaction is our priority.

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